Surgery Information

Our Patient Care Advisors will direct you to the most appropriate service.

We have a late surgery on Tuesday evening that includes telephone and face-to-face appointments so if you need an appointment outwith our usual surgery opening times we are able to accommodate you.

Home Visits

Requests for home visits should be made before 10am. House visits are only available for those patients who are housebound because of illness or disability or at the discretion of the clinician. After making your request for a house visit, you will receive a telephone call from a GP or Advanced Nurse Practitioner to gain more information, be given advice or even arrange an alternative such as a District Nurse or an ambulance. This enables us to efficiently visit housebound patients before our afternoon surgeries commence. Late requests will only be granted in exceptional circumstances.

There are 4 ways to request repeat prescriptions:

1. You can order your prescription online via our secure and confidential service HERE 
2. The repeat request slip is attached to your prescription and items required can be ticked and the form posted into the prescriptions box in our reception.
3. Option for prescription line Number 1 on our telephone system will take you to a messaging service that will allow you to leave a message giving your details and which prescriptions you require. Please try to be as specific as possible with this.
4. You can post your request to the surgery enclosing a stamped self-addressed envelope and we will post your prescription to you when it is ready. 

• Enhanced Focus on Patient Care: By automating the documentation process, Heidi Health allows us to spend more time interacting with you, improving the quality of care and communication during consultations.
• Efficiency and Accuracy: The AI scribe ensures that all details of your visit are accurately recorded, reducing the risk of errors and omissions in your medical records.
• Streamlined Workflow: Heidi Health helps in managing various administrative tasks such as generating patient summaries, filling out forms, and creating letters, making our workflow more efficient.

How Your Data is Managed

• Data Security and Privacy: Heidi Health adheres to stringent UK compliance frameworks, including the Data Protection Act, GDPR, and NHS standards such as DCB0129, DTAC, and DSPT. This ensures that your personal information is handled securely and confidentially.
• Local Data Hosting: All data is hosted within the UK, enhancing security and compliance with local data protection regulations.
• Temporary Data Storage: Audio recordings used for generating notes are not stored permanently. They are processed and then deleted, ensuring your data remains private and secure.