Surgery Information
Opening Hours
Monday: 8.30am – 6.00pm
Tuesday: 8.30am – 6.00pm
Wednesday: 8.30am – 6.00pm
Thursday: 8.30am – 6.00pm
Friday: 8.30am – 6.00pm
Saturday: CLOSED
Sunday: CLOSED
We have late appointments available with either an advanced nurse practitioner, practice nurse or GP on Tuesday evenings.
Practice closure dates for 2021/22
Appointments
Due to Covid-19, our appointment system has had to be changed and adaptations will be continuing over the coming months to deal with any developments. Please contact the surgery and our Patient Care Advisors will direct you towards the most efficient means to deal with your issue.
Currently there are a high number of telephone appointments available – we are trying to sort out most issues over the phone if it is safe to do so. You can book these by speaking to one of our reception staff.
We have a telephone triage system for urgent issues. You should speak with one of our reception team and if necessary you will receive a callback from a GP or Advanced Nurse Practitioner on the same day. We kindly ask that you call the surgery as early as possible if you have an urgent problem – this allows us to deal with it ASAP and ensure if you need to be seen in person that we have an appointment available for you.
Face-to-face appointments are currently used only if the GP or nurse practitioner that you speak to on the phone feels that you need to be examined. For this purpose the surgery is split into an “amber zone” and a “red zone”. If you require an appointment and have no symptoms of Covid-19 you will be allocated to the amber zone. If you have symptoms suggestive of possible Covid-19 we will as you to attend the red zone. If you are asked to attend the red zone, we will give you specific instructions by phone for this. You will have contact with one member of staff only and the doctor or nurse who sees you will be wearing full protective equipment (PPE).
Home Visits
Requests for home visits should be made before 10am. House visits are only available for those patients who are housebound because of illness or disability or at the discretion of the clinician. After making your request for a house visit, you will receive a telephone call from a GP or Advanced Nurse Practitioner to gain more information, be given advice or even arrange an alternative such as a District Nurse or an ambulance. This enables us to efficiently visit housebound patients before our afternoon surgeries commence. Late requests will only be granted in exceptional circumstances.
Repeat prescriptions
Ordering Prescriptions
Please allow 48 hours for collection of your prescription from the time if request.
You can register to have your prescription to be sent to a local pharmacy when it is ready so you can collect it. Please speak to our reception team for more details.
There are 4 ways to request repeat prescriptions:
- You can order your prescription online via our secure and confidential service HERE
- The repeat request slip is attached to your prescription and items required can be ticked and the form posted into the prescriptions box in our reception.
- Option 1 on our telephone system will take you to a messaging service that will allow you to leave a message giving your details and which prescriptions you require. Please try to be as specific as possible with this.
- You can post your request to the surgery enclosing a stamped self-addressed envelope and we will post your prescription to you when it is ready.
Fit Notes
Any employee is able to self certify up to 7 days absence – after this period if you are absent for a medical reason you will require a fit note (previously known as a ‘sick line’). If you think you require a fit note, our reception team will take your details and put the request to a GP who may or may not need to call you back to discuss this.
Contact Us
Opening Times
Monday-Friday
8:30am - 6pm (Closed between 1-2pm)
Emergency Triage
8:30am - 1pm
Where possible, please call before 1pm
Practice closure dates for 2023/24
Friday 29th March 2024
Monday 1st April 2024
Monday 6th May 2024
Monday 27th May 2024
Monday 15th July 2024
Monday 30th Septermber 2024
Wednesday 25th December 2024
Thursday 26th December 2024
Call Us
0141 641 1000 or 0141 641 3037
Visit Us
18 North Avenue, Cambuslang G72 8AT
North Avenue Surgery operates a ‘zero-tolerance’ policy towards aggressive or abusive behaviour. This includes any personal, abusive or threatening comments, bad language, physical contact and aggressive gestures. In keeping with the rest of the National Health Service, this means that no abuse of clinical or administrative staff is acceptable, whether verbal or physical and any patient behaving in this manner will be removed from the practice list with immediate effect. In some cases the police will be called.
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